Refund policy

Vault RNG LLC Return & Refund Policy

Last Updated: June 2026

At Vault RNG LLC, customer satisfaction is important to us. Due to the collectible nature of many of our products, certain items are not eligible for return. Please review this policy carefully before making a purchase.

In-Store Purchases

Most new and unopened merchandise may be returned within 14 days of purchase with the original receipt for a refund to the original payment method or store credit.

To qualify for a return, items must:

  • Be in new, unused condition

  • Be in original packaging

  • Include all original parts, accessories, and materials

  • Be accompanied by a valid receipt or proof of purchase

Returns requested after 14 days may be eligible for store credit at the sole discretion of Vault RNG LLC.

Online Purchases

Most new and unopened merchandise purchased through our website may be returned within 14 days of delivery.

To initiate a return, contact us (vaultrng@gmail.com) before sending any merchandise back.

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped

  • The item arrived damaged

  • The item is defective upon arrival

Returned items must be received in original condition before a refund is issued.

Original shipping charges are non-refundable.

Non-Returnable & Final Sale Items

The following items are final sale and cannot be returned, exchanged, or refunded:

  • Card (raw) singles

  • Graded cards

  • Card lots

  • Opened card products

  • Opened collectible products

  • Blind boxes, mystery boxes, and mystery packs

  • Special order items

  • Pre-order deposits

  • Clearance and liquidation items

  • Gift cards

  • Digital products

  • Tournament and event entry fees

  • Food, beverages, and consumable products

Sealed Card Products

Unopened and factory-sealed card products may be returned within 3 days of purchase or delivery provided:

  • Factory seals remain intact

  • Packaging is unopened and untampered with

  • Proof of purchase is provided

Vault RNG LLC reserves the right to inspect all returned sealed products before approving a refund.

Collectibles, Figures & Model Kits

Unopened figures, statues, action figures, model kits, and collectibles may be returned within the applicable return period.

Opened collectibles, figures, statues, model kits, and similar products are generally not eligible for return unless defective.

Minor cosmetic imperfections in packaging, including dents, creases, shelf wear, or manufacturer packaging variations, do not qualify as defects.

Damaged, Missing, or Incorrect Orders

If an order arrives damaged, missing items, or contains incorrect merchandise, customers must notify Vault RNG LLC within 48 hours of delivery.

Please include:

  • Order number

  • Photos of the shipping box

  • Photos of packaging materials

  • Photos of the product and damage

Failure to provide documentation may result in denial of the claim.

Condition Policy 

We do not guarantee conditions on ALL CARDS (raw, vintage, graded, or modern cards). All cards are sold "as is." Please inspect cards carefully before purchasing.

Defective Merchandise

Defective merchandise reported within 14 days of purchase or delivery may qualify for replacement, exchange, store credit, or refund at our discretion.

Manufacturer defects occurring after use may be subject to the manufacturer's warranty and policies.

Preorders

Preorder deposits are non-refundable.

Customers may cancel a preorder before the product ships and receive store credit unless otherwise stated on the product page.

Once a preorder item has shipped, it is subject to the standard return policy.

Refund Processing

Approved refunds are typically processed within 5–10 business days after the returned item is received and inspected.

Refund timing may vary depending on your financial institution.

Fraud Prevention

Vault RNG LLC reserves the right to:

  • Refuse any return that appears fraudulent

  • Limit excessive return activity

  • Verify proof of purchase

  • Refuse returns of altered, damaged, or tampered merchandise

Contact Us

Vault RNG LLC
 Email: support@vaultrng.com
 Website: vaultrng.com

If you have questions regarding a return, please contact us before returning any merchandise.